Terms of Service

Chapter 1. General Provisions

Article 1 (Purpose)

These Terms of Service ("Terms") set forth the rights, obligations, and responsibilities of W Company ("Company") and users in connection with the use of the services provided by the Company ("Services"), and other necessary matters.

Article 2 (Disclosure, Effect, and Amendment of the Terms)

1. The Company shall post the content of these Terms, its trade name, the name of its representative, the address of its place of business, contact information (phone, email, etc.), business registration number, and other information so that users may be aware of them, on the initial service screen or a linked screen.
2. These Terms take effect from the time a user registers as a member of the Service or uses the Service.
3. The Company may amend these Terms from time to time as necessary for the operation of the Service, to the extent such amendment does not violate applicable law.
4. When the Company amends these Terms, it shall specify the effective date and the reason for the amendment and provide notice through reasonable means, such as an in-service notice, the sign-up/login screen, or email, starting at least 7 days before the effective date. However, if the amendment is unfavorable to users or materially affects their rights or obligations, notice shall be given starting at least 30 days before the effective date.
5. If a user continues to use the Service after the effective date of the amended Terms, the user shall be deemed to have agreed to the amended Terms. A user who does not agree to the amended Terms may discontinue use of the Service and withdraw membership.
6. The Company may indicate a "Last Modified" or "Effective Date" at the bottom of these Terms.

Article 3 (Other Rules Not Specified in the Terms)

Matters not specified in these Terms, the Company's Privacy Policy, or its operating policies shall be governed by applicable law, customary practice, and policies separately established by the Company.

Article 4 (Definitions)

The terms used in these Terms are defined as follows.

1. "Member" means a person who has agreed to these Terms and entered into a service use agreement with the Company, and may be classified as an individual member or a corporate member depending on the type of registration.
2. "Purchaser" means a member who purchases a Service (program, product, content, etc.) through the procedures provided by the Company.
3. "Creator" means a member who registers and provides programs, products, content, etc. in accordance with the procedures established by the Company.
4. "Service" means the tangible or intangible goods or services (art goods, programs, art rental subscriptions, digital content, memberships, etc.) provided on the website and mobile application operated by the Company.
5. "Program" means an online or offline event, class, workshop, or similar activity in which a Creator and a Purchaser participate, within the scope determined by the Company.
6. "Membership" means an operating system that classifies tiers based on payment amount, payment cycle, etc., and grants tier-specific benefits and access rights.
7. "Coupon" means a benefit provided by the Company that allows a discount of a fixed amount or fixed percentage on a purchase amount, subject to conditions set by the Company.
8. "Points" means reward credits that may be accumulated and used subject to conditions set by the Company.
9. "Content/Post" means all information, including text, images, video, files, and links, posted by a member in the course of using the Service.

Article 5 (Nature and Purpose of the Intermediary Service)

1. The intermediary service provided by the Company means the provision of an online marketplace enabling transactions between members.
2. The secure payment service provided by the Company means the provision of a means by which payment for transactions between members can be made safely and conveniently.
3. The Company is not a party to any transaction, and responsibility for transactions concluded between members, and the performance thereof, rests with the members who are parties to the transaction. The Company provides tools to enhance the safety and reliability of transactions.

Chapter 2. Membership Registration and Accounts

Article 6 (Conclusion of the Service Use Agreement)

1. A use agreement is concluded when a user agrees to these Terms, applies for membership, and the Company accepts the application.
2. The Company may refuse or withhold acceptance of an application in any of the following cases:
   • Use of another person's name, provision of false information, or omission of required information
   • Membership registration by a person under the age of 14 (including cases requiring legal guardian consent)
   • A history of use restriction or termination due to a past violation of the Terms (taking into account the severity of the violation and the time elapsed)
   • Insufficient facility capacity or technical difficulty in providing the Service
   • Other grounds the Company reasonably determines to be necessary
3. Where the Company withholds acceptance, it may, to a reasonable extent, inform the applicant of the reason and the expected processing schedule.

Article 7 (Change and Management of Member Information)

1. Members shall keep their member information (contact details, settlement information, etc.) up to date, and any disadvantage arising from a failure to do so shall be borne by the member.
2. Members shall manage their own account (ID), password, and authentication means, and may not transfer, lend, or share them with any third party.
3. Except where the Company is held liable under applicable law, the Company shall not be responsible for damages arising from account misuse caused by the member's own fault.

Article 8 (Termination of the Use Agreement and Restriction of Use)

1. A member may apply to terminate the use agreement (withdraw membership) at any time through a function within the Service or customer support.
2. Where a member violates these Terms, the operating policy, or applicable law, the Company may take measures such as a warning, temporary suspension, permanent suspension, or termination of the use agreement, depending on the severity of the violation.
3. The Company shall, in principle, provide prior notice, but may provide notice after the fact in urgent cases.
4. Even after the use agreement is terminated, the relevant provisions shall remain effective to the extent necessary for settlement, refunds, dispute handling, and other matters relating to transactions not completed as of the time of termination.

Chapter 3. Personal Information and Security

Article 9 (Collection, Use, and Protection of Member Information)

1. The Company may collect and use member information to the extent necessary to perform the service use agreement, and the purpose, items, and retention period thereof shall be governed by the Privacy Policy.
2. Where the Company collects and uses information with a member's consent, it shall notify the member in advance of the purpose of collection and use and matters relating to provision to third parties (the recipient, purpose, and content of the information provided).
3. Members shall provide accurate information to the Company, and the Company may request supporting documents to verify the accuracy of such information to the extent permitted by applicable law.
4. Except for information disclosed through the Service screen (such as a nickname), the Company shall not use member information for purposes other than those notified at the time of collection, or provide it to third parties, unless an exception is recognized under applicable law.
5. The Company shall minimize the number of administrators with access to member information and shall implement technical and managerial protective measures.
6. Upon termination of the use agreement, the Company shall destroy member information in accordance with applicable law or the Privacy Policy, except where retention is required by law, in which case the information shall be retained for the required period.
7. The Company's Personal Information Protection Officer and contact information are provided in the Privacy Policy.

Article 10 (Detection and Prevention of Fraudulent Use)

1. The Company may take technical measures to detect and prevent fraudulent use for the safe operation of the Service.
2. The Company may determine that a member has engaged in fraudulent use where the member:
   • Engages in abnormal access, excessive requests through automated tools, or attempts to exploit system vulnerabilities
   • Engages in account trading, misuse of payment methods, fraudulent transactions, refund abuse, etc.
3. Where fraudulent use is suspected, the Company may hold a transaction, withhold settlement, or request identity verification or supporting documents.

Chapter 4. Use of the Intermediary Service

Article 11 (Types and Use of the Intermediary Service)

1. The intermediary service provided by the Company may be classified into general transactions, negotiated transactions, and other types, and the specific types and content thereof may be added to or changed in accordance with the Company's policy.
2. The Company shall provide information on the characteristics, procedures, and payment methods of each type of intermediary service through the Service screen.
3. Members shall use the intermediary service only after fully understanding the transaction-related matters announced by the Company.

Article 12 (Restriction and Sanctions on Use of the Intermediary Service)

1. The Company may take measures such as suspension of membership qualification, restriction of use, or other necessary measures pursuant to these Terms and the operating policy to secure the safety and reliability of transactions.
2. Where a violation of the Terms or the operating policy is confirmed, including but not limited to the acts listed below, the Company may impose sanctions such as a warning, use suspension for a set period, or permanent suspension, depending on the severity of the violation:
   • Illegal promotion or acts that impose an excessive load on the Service/servers
   • Inducing direct transactions (inducing payment that bypasses the Company's payment method, inducing transactions through sharing of contact information/external links, etc.)
   • Improper purchasing conduct (fraudulent transactions, manipulation of transactions, etc.), illegal card transactions, or registration of unsuitable services/products
   • Entering false information, violating the use policy, becoming unreachable, or delaying responses to inquiries
   • Infringement of the rights of others, unauthorized collection or provision of personal information, or unauthorized commercial use of data such as scraping
   • Violation of community/review operating policy through abusive language, defamation, hate speech, or threats
3. Detailed standards for handling long-term inactive members, abuse of multiple accounts, and other unlawful or unfair conduct shall be governed by the operating policy.

Article 13 (Disclaimer of Agency and Warranty)

1. The Company, as an online marketplace intermediary, merely provides an online marketplace for transactions and does not act as an agent for the Creator or the Purchaser.
2. The Company does not warrant the information posted or registered by members, the quality, completeness, or legality of services/products, or the conclusion and performance of transactions, and the risk and responsibility therefor shall be borne by the members who are parties to the transaction, except where the Company is held liable under applicable law.

Chapter 5. Payment, Coupons, and Points

Article 14 (Payment and Secure Payment)

1. The Company may provide payment methods so that payment for transactions between members can be made safely and conveniently.
2. The type of payment method, payment date, handling of payment failures, refund method, and other matters shall be governed primarily by the content disclosed on the Service screen and the payment screen.
3. The terms of the payment gateway (PG) provider may also apply in connection with payment.
4. The services provided by the Company are classified as follows by brand and item sold, and details are disclosed on each Service screen:
   • THE WET (www.thewet.xyz): Payments are processed through the payment gateway (PG) KG Inicis. Services are sold as either (i) Art Goods (sale price range: KRW 10,000–200,000; single payment only; delivery provided; service completed within 2 weeks of payment), or (ii) Programs (sale price range: KRW 0–300,000; single payment only; no delivery; service completed within 6 months of payment). A recurring-payment membership option may be added to Programs in the future, and any such addition will be announced in advance.
   • WAVE (wave.thewet.xyz): Art rental subscriptions (sale price range: KRW 200,000–12,000,000) are sold only on a recurring-payment basis; single payment is not available. No delivery is provided. The payment gateway (PG) provider will be determined separately and disclosed on the Service screen.
5. Details such as the sale price range, payment method (single/recurring), availability of delivery, and time required for service completion for each service may change in accordance with the Company's policy, and any such change shall be announced in the manner set out in Article 2.

Article 15 (Coupons)

1. The method of issuing coupons, conditions of use, and validity period shall be as announced within the Service.
2. Coupons may only be used for the holder's own transactions and may not be transferred, sold, or subjected to any equivalent act.
3. The Company may restrict the use of coupons in accordance with promotions and policy, and unused coupons shall expire upon withdrawal of membership.
4. Where a coupon is found to have been obtained by fraudulent means, the Company may take necessary measures such as recovering the coupon and restricting use.

Article 16 (Points)

1. The conditions for accumulating and using points, and their validity period, shall be as announced within the Service.
2. Points may only be used for the holder's own transactions and may not be transferred or sold.
3. Points for which the validity period has expired shall be forfeited, and unused points shall be forfeited upon withdrawal of membership.
4. Where points are found to have been obtained by fraudulent means, the Company may take necessary measures such as recovering the points and restricting use.

Article 17 (Overpayment)

1. Where an overpayment arises due to a cause attributable to the Company, the Company shall refund the entire overpaid amount regardless of costs or fees.
2. Where an overpayment arises due to a cause attributable to the member, the actual costs incurred in making the refund may be borne by the member.
3. The procedure for refunding an overpayment shall be governed by applicable law and the information provided within the Service.

Chapter 6. Transactions, Delivery, and Refunds

Article 18 (Conclusion of Transactions and Purchase Applications)

1. A Purchaser applies to purchase within the Service in the manner guided by the Company.
2. The time a transaction is concluded, notice of receipt confirmation, and the availability and deadline for changing or cancelling an order shall be governed by the content disclosed on the Service screen and the payment screen.
3. Where a transaction is conducted by a minor, consent of a legal representative may be required under applicable law, and the contract may be cancelled in the absence of such consent.

Article 19 (Delivery and Completion of Transaction)

1. The party responsible for delivery (Company/Creator/third party), delivery method, allocation of delivery costs, delivery period, and areas where delivery is unavailable shall be governed by the details disclosed on the product/service page and the payment screen. THE WET's Art Goods are provided by delivery, while Programs and WAVE's art rental subscription service are not accompanied by delivery.
2. As an online marketplace intermediary, the Company may not be a party to delivery itself, and disputes relating to delivery shall, in principle, first be resolved between the parties (Creator–Purchaser), except where the Company is at fault or is held liable under applicable law.
3. The time required for completion of service shall, in principle, be within 2 weeks of payment for Art Goods and within 6 months of payment for Programs, while WAVE's art rental subscription service is provided continuously throughout the subscription period.
4. Whether and on what basis a purchase confirmation or an equivalent procedure (including automatic purchase confirmation) operates shall be governed by the content disclosed on the Service screen.

Article 20 (Withdrawal of Offer and Refunds)

1. The availability, deadline, procedure, and grounds for restriction of withdrawal of an offer shall be governed, in order, by (i) the refund policy disclosed in the product/service details, (ii) these Terms, and (iii) applicable law.
2. Withdrawal of an offer may be restricted under applicable law in cases such as simple change of mind, custom-made orders, digital content, or where provision of the service has commenced.
3. Refunds shall, in principle, be processed by cancelling the payment made through the relevant payment method or through a refund method determined by the Company, and the processing deadline shall be governed by the payment method and the operating policy.

Article 21 (Refund Disputes and Handling)

1. Where a Program/service is discontinued due to a cause attributable to the Creator, the Company may provide guidance on a refund or alternative provision procedure in accordance with applicable law and the operating policy.
2. Where a dispute arises relating to delayed delivery, defects, or misdelivery, the party at fault shall resolve the matter at its own cost and responsibility, and the Company shall provide support only to the extent necessary and required under applicable law.

Chapter 7. Rights and Obligations of the Company and Users

Article 22 (Obligations of the Creator)

1. Creators shall faithfully perform identity information provision, registration of programs/products, management of transaction progress, response to Purchasers, and post-transaction handling such as refunds, in accordance with these Terms and the operating policy.
2. Creators shall respond in good faith to inquiries from Purchasers.
3. Creators may not unilaterally change program conditions (number of sessions, cost, time, etc.) without the prior consent of the Purchaser, and where a change is necessary, shall provide notice and obtain consent within the deadline set by the operating policy.
4. Creators shall not engage in fraudulent conduct such as entering false or exaggerated information, inducing illegal transactions, restricting rights, or manipulating purchase reviews.
5. Creators may not use a member's personal information for purposes other than those intended, or provide it to third parties, and shall bear full legal responsibility for any violation of this provision.

Article 23 (Creator and Service Registration)

1. The standards for Creator registration, registration of programs/goods/works, and limitations on the number of registrations shall be governed by the Company's operating policy and the guidance provided on the Service screen.
2. Only persons aged 18 or older may register as Creators, provided that an exception may apply to persons under the age of 18 who satisfy the requirements under applicable law.
3. Creators shall accurately and clearly state registration information (price, detailed information, additional costs, transaction conditions, etc.), and where false, inconsistent, or Terms-violating information is confirmed, the Company may take measures such as cancelling, suspending, or deleting the relevant registration.
4. Creators shall not induce direct transactions by posting external contact information such as phone numbers, email addresses, messenger IDs, or SNS IDs on service details, reviews, inquiry boards, or other bulletin boards within the Service.
5. Creators warrant that the content/products they register and sell do not infringe the intellectual property rights, right of publicity, or other rights of any third party.
6. A Creator holding a business registration shall submit related information — including a copy of the business registration certificate, trade name, representative's name, business registration number, and mail order sales business registration number (if applicable) — to info@thewet.xyz. The Company shall use the information so submitted solely for the purposes of settlement, issuance of supporting documents such as tax invoices, and compliance with obligations under applicable law, and the Creator shall promptly update and resubmit such information in the event of any change.

Article 24 (Rights of the Purchaser)

1. Purchasers have the right to have their personal information protected.
2. Purchasers may search for and apply to Creators and Services that suit their conditions.
3. Purchasers may receive a refund in accordance with applicable law and the operating policy where a Program is discontinued due to a cause attributable to the Creator.

Article 25 (Obligations of the Purchaser)

1. Purchasers shall comply with applicable law, these Terms, the operating policy, and matters announced on the Service screen.
2. Purchasers may not unilaterally change service conditions without the prior consent of the Creator.
3. Purchasers shall update their registration information to keep it current, and any disadvantage arising from a failure to do so shall be borne by the Purchaser.
4. Purchasers shall not receive or distribute lecture materials, content, etc. for the purpose of resale.
5. Purchasers may not share their account or paid content with any other person, and a violation of this provision may result in restriction of use.

Article 26 (Rights of the Company)

1. The Company may request Creators to verify their identity and submit supporting documents to enhance transaction reliability.
2. Where a violation of the Terms or the operating policy is confirmed, the Company may take necessary measures without prior notice, and the applicable standards shall be governed by the operating policy.
3. Copyright in content produced by the Company belongs to the Company, and such content may not be distributed or modified without the Company's prior written consent.
4. The Company may process usage information in accordance with the Privacy Policy for the purposes of service improvement and operation.
5. The Company may use content registered by members for the purpose of introducing or promoting the Service (text messages, app push notifications, email, posting on the Service screen, etc.), and members may opt out of receiving marketing communications.

Article 27 (Provision of Service)

1. The Company shall provide the Service in accordance with applicable law and these Terms, and provision of the Service may be temporarily suspended in the event of unavoidable circumstances such as facility maintenance, suspension by a telecommunications carrier, natural disaster, or a surge in usage.
2. The Company shall protect member information and shall not provide it externally, except where required under applicable law.

Chapter 8. Intellectual Property and Postings

Article 28 (Rights in Content/Postings)

1. Copyright in a posting made by a member within the Service shall, in principle, belong to the member who made the posting.
2. Members warrant that their postings do not infringe the rights of any third party, and shall bear responsibility for any disputes and damages arising from such infringement.

Article 29 (License to Use Postings)

1. With respect to postings disclosed by a member within the Service, the Company may hold a non-exclusive, royalty-free license to use such postings to the extent necessary for the operation, promotion, and improvement of the Service.
2. The Company shall not transfer or sell postings to any third party beyond the scope necessary for compliance with obligations under applicable law or for the operation of the Service.

Article 30 (Management of Postings)

1. Members may not post or transmit postings falling under any of the following, and the Company may take measures such as deletion, relocation, restriction of exposure, or account sanctions with respect to such postings:
   • Violation of applicable law or public order and morals, infringement of the rights of others, hate speech/violence/threats, illegal advertising
   • Unauthorized collection or disclosure of personal information, spam, malicious code, causing service disruption
   • Other conduct prohibited under the operating policy
2. The Company may establish detailed standards relating to postings in its operating policy.

Article 31 (Operation of the Review Process and Disclaimer)

1. The Company may operate a pre-review procedure for services/products/content registered by members; however, this is merely an internal management tool for quality improvement and does not constitute a warranty as to legality, non-infringement of rights, quality, or any other matter.
2. The Company shall not be liable for any dispute arising from an error or human error during the review process, unless caused by the Company's intent or gross negligence.
3. Regardless of the review, the Company may delete or suspend the sale of any service/product/content found to be problematic, without separate notice.

Chapter 9. Fees and Settlement

Article 32 (Fees)

1. Creators shall pay a fee to the Company in consideration for use of the Service, and the fee rate shall be governed by a separate agreement or the standard disclosed on the Service screen.
2. In the absence of a separate agreement, the standard fee rate and settlement recipient for each service shall be as follows:
   • THE WET Art Goods: 20% of the sale amount (negotiable by Creator); settled to the Artist and the goods manufacturer
   • THE WET Programs: 10% of the sale amount (negotiable by Creator); settled to the Artist. *Where a recurring-payment (membership) option is added in the future, the applicable fee standard will be separately announced.
   • WAVE Art Rental Subscription: no separate fee; 2% of the work's value is settled to the Artist
3. The amount settled to the settlement recipient shall be the total sale (rental) amount less the payment processing fee, value-added tax, and the fee set out in Item 2.
4. Withholding tax may be deducted from the settlement amount.
5. The Company may temporarily adjust fee rates in accordance with promotions or Creator support policies, and shall provide prior notice of any such adjustment.

Article 33 (Settlement)

1. The Company shall pay the settlement amount, based on confirmed sales generated from the 1st to the last day of each month, to the bank account designated by the Creator on the 2nd business day of the following month. Where that day falls on a weekend or public holiday, payment shall be made on the next business day.
2. The settlement amount shall be calculated as the sales amount less value-added tax, payment method fees, and platform fees, provided that the settlement amount for WAVE's art rental subscription service shall be separately calculated as 2% of the work's value in accordance with Article 32.
3. Where the Creator is an individual, withholding tax (e.g., 3.3%) may apply in accordance with applicable law.
4. Goods in transit and transactions for which a refund procedure is in progress may be included in the following settlement cycle, based on the time of purchase confirmation.
5. The Company may, to a reasonable extent, withhold or decline to make a settlement payment in any of the following cases:
   • A request to withhold payment based on a legitimate court order such as a provisional attachment, attachment, or collection order
   • A dispute arising from a claim of rights infringement, investigative or administrative action, or a complaint
   • Suspected violation of the Terms/operating policy or fraudulent use
   • Unclear or erroneous settlement information (such as bank account details)

Chapter 10. Disclaimer and Disputes

Article 34 (Disclaimer)

1. The Company acts as an intermediary to enable transactions based on the voluntary intent of members. Except where the Company is held liable under applicable law, responsibility for transactions and their outcomes rests with the members who are parties thereto.
2. Where a service disruption occurs due to force majeure such as a natural disaster, or due to a cause attributable to a member, the Company's liability shall be limited to the extent provided under applicable law.
3. Where a user causes damage to the Company by violating these Terms, the user shall be liable to compensate for such damage.

Article 35 (Restriction and Loss of Membership Qualification)

1. The Company may notify a member and restrict use of the Service where grounds exist such as violation of public order, involvement in a crime, misuse of another person's account, defamation, duplicate registration, obstruction of operations, or violation of the Terms.
2. A member who receives such notice may submit an explanation within the period set by the Company.

Article 36 (Resolution of Disputes)

1. The Company and users shall negotiate in good faith to amicably resolve any dispute arising in connection with the Service.
2. The Company shall give priority to handling complaints and opinions submitted by users, and where prompt handling is not feasible, shall provide notice of the reason and the processing schedule.
3. Where a user files an application for relief in connection with an e-commerce dispute, the matter may be referred to mediation by the Korea Fair Trade Commission or a dispute mediation body.

Article 37 (Jurisdiction and Governing Law)

1. Matters not specified in these Terms shall be governed by the laws of the Republic of Korea.
2. Any lawsuit relating to a dispute between the Company and a member in connection with the use of the Service shall be filed with a court having jurisdiction in accordance with the Civil Procedure Act and other applicable laws.