Terms of Service

Terms v1.0 May 28, 2026

Terms of Use

Chapter 1. General Provisions

Article 1 (Purpose)

These Terms are intended to define the rights, obligations, responsibilities, and other necessary matters between W Company (the “Company”) and users in connection with the use of the services (the “Services”) provided by the Company.

Article 2 (Display, Effectiveness, and Amendment of the Terms)

The Company shall post these Terms, its trade name, the name of its representative, the address of its principal place of business, its contact information (telephone number, email address, etc.), its business registration number, and other matters necessary for users to understand, on the initial Service screen or a linked screen.
These Terms shall take effect when a user registers as a member of the Service or otherwise begins using the Service.
The Company may amend these Terms from time to time to the extent permitted by applicable laws and regulations and as necessary for Service operation.
If the Company amends these Terms, it shall notify users of the effective date and reason for amendment through reasonable means such as notices within the Service, sign-up/login screens, or email, beginning at least seven (7) days prior to the effective date. However, if the amendment is disadvantageous to users or materially affects their rights or obligations, the Company shall provide notice at least thirty (30) days prior to the effective date.
If a user continues to use the Service after the effective date of the amended Terms, the user shall be deemed to have agreed to the amended Terms. If a user does not agree to the amended Terms, the user may stop using the Service and withdraw membership.
The Company may indicate the “Last Updated” date or “Effective Date” at the end of these Terms.

Article 3 (Rules Outside These Terms)

Any matters not specified in these Terms, the Company’s Privacy Policy, or its operating policies shall be governed by applicable laws, customary commercial practices, and any separate policies established by the Company.

Article 4 (Definitions)

The terms used in these Terms shall have the following meanings:

“Member” means a person who has agreed to these Terms and entered into a Service use agreement with the Company, and may be classified as an individual member or a corporate member depending on the method of registration.
“Supporter” means a member who purchases or supports Services (including programs, products, or content) through the procedures provided by the Company.
“Creator” means a member who registers and provides programs, products, content, or other offerings in accordance with procedures established by the Company.
“Service” means tangible or intangible goods or services provided through the websites and mobile applications operated by the Company, including programs, digital content, goods, membership products, support functions, and similar offerings.
“Program” means an online or offline event, class, workshop, or other service offering within the scope designated by the Company, in which creators and supporters participate.
“Support” means an act in which a supporter pays a certain amount through the Company’s payment methods and receives tier-based benefits provided by a creator in return.
“Membership” means an operating structure under which tiers are differentiated based on support amount, billing cycle, and similar criteria, and through which different benefits and access rights are granted by tier.
“Coupon” means a benefit provided by the Company that allows a user to receive a fixed amount or percentage discount on a purchase amount subject to conditions established by the Company.
“Points” means loyalty credits that may be accumulated and used according to conditions established by the Company.
“Content/Post” means any and all information such as text, images, videos, files, links, and similar materials posted by a member in the course of using the Service.

Article 5 (Nature and Purpose of Intermediary Services)

The intermediary services provided by the Company mean the provision of an online marketplace through which transactions may take place between members.
The secure payment services provided by the Company mean the provision of a means for payments between members to be completed safely and conveniently.
The Company is not a party to transactions between members, and responsibility for transactions formed between members and their performance shall be borne by the members who are parties to such transactions. The Company provides tools to enhance transaction safety and trust.

Chapter 2. Membership Registration and Accounts

Article 6 (Formation of the Service Use Agreement)

A use agreement shall be formed when a user agrees to these Terms, applies for membership registration, and the Company accepts such application.
The Company may reject or defer acceptance of an application in any of the following cases:
- use of another person’s name, entry of false information, or omission of required information
- applications from persons under fourteen (14) years of age, including cases where legal guardian consent is required
- a prior history of restrictions or termination for violation of these Terms, taking into account the seriousness of the violation and the time elapsed
- lack of available facilities or technical difficulty in providing the Service
- any other reason the Company reasonably deems necessary
If the Company defers acceptance, it may inform the applicant of the reason and the expected processing schedule within a reasonable scope.

Article 7 (Modification and Management of Member Information)

Members shall keep their member information, including contact and settlement information, up to date, and any disadvantage arising from failure to do so shall be borne by the member.
Members shall personally manage their account ID, password, authentication methods, and similar credentials, and may not transfer, lend, or share them with any third party.
The Company shall not be liable for damages caused by account misuse attributable to a member, except where liability is recognized under applicable law.

Article 8 (Termination of the Use Agreement and Restriction of Use)

A member may apply for termination of the use agreement (withdrawal) at any time through functions within the Service or through customer support.
If a member violates these Terms, the operating policies, or applicable laws and regulations, the Company may take measures such as warning, temporary suspension, permanent suspension, or termination of the use agreement depending on the severity of the violation.
The Company shall, in principle, provide prior notice, but may provide notice afterward in urgent cases.
Even if the use agreement is terminated, the relevant provisions shall remain effective to the extent necessary for settlement, refunds, and dispute resolution with respect to transactions that have not been completed as of the date of termination.

Chapter 3. Personal Information and Security

Article 9 (Collection, Use, and Protection of Member Information)

The Company may collect and use member information to the extent necessary to perform the Service use agreement, and the purposes, categories, and retention periods shall be governed by the Privacy Policy.
If the Company collects and uses information based on member consent, it shall inform the member in advance of the purpose of collection and use, as well as matters relating to provision to third parties, including the recipient, the purpose of provision, and the content of the information provided.
Members shall provide truthful information to the Company, and the Company may request documentary evidence to verify the accuracy of such information to the extent permitted by applicable law.
Except for information made public through the Service interface, such as nicknames, the Company shall not use member information for purposes other than those disclosed at the time of collection or provide it to third parties, except where permitted under applicable law.
The Company shall minimize the number of administrators who handle member information and shall implement technical and administrative safeguards to protect such information.
Upon termination of the use agreement, the Company shall destroy member information in accordance with applicable laws or the Privacy Policy; provided, however, that information subject to statutory retention obligations may be retained for the required period.
Information regarding the Company’s personal information protection officer and contact details shall be provided in the Privacy Policy.

Article 10 (Detection and Prevention of Fraudulent Use)

The Company may implement technical measures to detect and prevent fraudulent use in order to ensure the safe operation of the Service.
The Company may determine that a member has engaged in fraudulent use in any of the following cases:
- abnormal access, excessive requests through automated tools, or attempts to exploit system vulnerabilities
- account trading, theft of payment methods, fake transactions, abuse of refunds, or similar conduct
Where fraudulent use is suspected, the Company may place a transaction on hold, defer settlement, request identity verification, or request supporting materials.

Chapter 4. Use of Intermediary Services

Article 11 (Types and Use of Intermediary Services)

The intermediary services provided by the Company may be classified into ordinary transactions, negotiated transactions, and other categories, and specific types and details may be added to or changed in accordance with Company policy.
Depending on the type of intermediary service, the Company shall provide guidance through the Service interface regarding transaction characteristics, procedures, payment methods, and related matters.
Members shall use intermediary services only after sufficiently understanding the transaction-related matters announced by the Company.

Article 12 (Restrictions and Sanctions on the Use of Intermediary Services)

In order to ensure transaction safety and reliability, the Company may take measures such as suspension of membership qualification, use restrictions, and other necessary measures in accordance with these Terms and the operating policies.
If a violation of these Terms or the operating policies is confirmed, including any of the following acts, the Company may impose sanctions such as warning, temporary suspension, or permanent suspension depending on the severity of the violation:
- illegal promotion or acts causing excessive load on the Service or server
- inducement of direct transactions, including inducing payment outside the Company’s payment methods or sharing contact details or external links to arrange transactions
- unfair purchasing conduct such as fake transactions or market manipulation, illegal card transactions, and registration of inappropriate services or products
- entry of false information, violation of use policies, loss of contact, or unreasonable delay in inquiry handling
- infringement of others’ rights, unauthorized collection or provision of personal information, scraping, or unauthorized commercial use of data
- violations of community or review policies such as abusive language, defamation, hate speech, threats, and similar conduct
Detailed standards regarding dormant long-term non-users, abuse of additional accounts, and other unlawful or improper acts shall be governed by the operating policies.

Article 13 (Disclaimer of Agency and Warranty)

The Company, as a mail-order brokerage operator, merely provides an online marketplace for transactions and does not act as an agent for creators or supporters.
The Company does not guarantee information posted or registered by members, the quality, completeness, or legality of services or products, or the formation or performance of transactions, and the related risks and responsibilities shall be borne by the members who are parties to the transaction; provided, however, that this shall not apply where liability of the Company is recognized under applicable law.

Chapter 5. Payments, Coupons, and Points

Article 14 (Payment and Secure Payment)

The Company may provide payment methods so that payments between members may be completed safely and conveniently.
The information disclosed on the Service screen and payment screen shall prevail with respect to the types of payment methods, payment dates, treatment of payment failures, and methods of refund processing.
The terms and conditions of payment method providers, including payment gateway providers, may also apply to payment-related matters.

Article 15 (Coupons)

The method of granting coupons, conditions of use, and period of use shall be governed by the information provided within the Service.
Coupons may be used only for the user’s own transactions and may not be transferred, sold, or used in any equivalent manner.
The Company may restrict coupon use in accordance with promotions and policy, and any unused coupons shall expire upon withdrawal.
If it is confirmed that a coupon was obtained by improper means, the Company may take necessary measures such as recovering the coupon and restricting Service use.

Article 16 (Points)

Conditions for accumulation and use of points, their validity periods, and related matters shall be governed by the information provided within the Service.
Points may be used only for the user’s own transactions and may not be transferred or sold.
Points shall expire upon lapse of their validity period, and any unused points shall expire upon withdrawal.
If it is confirmed that points were obtained by improper means, the Company may take necessary measures such as recovering the points and restricting Service use.

Article 17 (Overpayments)

If an overpayment occurs due to a reason attributable to the Company, the Company shall refund the full amount of the overpayment regardless of any cost or fee.
If an overpayment occurs due to a reason attributable to the member, the member may bear the actual costs incurred in processing the refund.
The procedure for refunding overpayments shall be governed by applicable laws and the information provided within the Service.

Chapter 6. Transactions, Delivery, and Refunds

Article 18 (Formation of Transactions and Purchase Applications)

A supporter shall apply for a purchase or support through the methods designated by the Company within the Service.
The time at which a transaction is formed, the issuance of order receipt confirmation, and the availability and deadline for order changes or cancellations shall be governed by the information disclosed on the Service screen and payment screen.
If a minor enters into a transaction, consent of a legal representative may be required under applicable law, and the contract may be canceled in the absence of such consent.

Article 19 (Delivery and Completion of Transactions)

The delivery party (Company, creator, or third party), delivery method, responsibility for shipping costs, delivery period, and unavailable delivery regions shall be governed by the information disclosed in the product or service detail page and payment screen.
The Company, as a mail-order intermediary, may not be a direct party to delivery itself, and disputes related to delivery shall in principle be resolved first between the relevant parties, namely the creator and the supporter. However, this shall not apply where the Company is at fault or bears responsibility under applicable law.
The operation and standards of purchase confirmation or equivalent procedures, including automatic purchase confirmation, shall be governed by the information disclosed on the Service screen.

Article 20 (Withdrawal and Refunds)

The availability, period, procedure, and grounds for restriction of withdrawal shall be applied in the following order of priority: (i) the refund policy disclosed on the product or service detail page, (ii) these Terms, and (iii) applicable law.
Where there are statutory grounds restricting withdrawal, such as simple change of mind, made-to-order products, digital content, or commencement of service performance, withdrawal may be restricted in accordance with applicable law.
Refunds shall, in principle, be processed through cancellation to the original payment method or by another refund method designated by the Company, and the processing period shall be determined according to the payment method and the operating policies.

Article 21 (Refund Disputes and Handling)

If a program or service is suspended for reasons attributable to the creator, the Company may provide guidance on refund procedures or alternative provision procedures in accordance with applicable law and the operating policies.
If a dispute arises due to delayed delivery, defects, misdelivery, or similar causes, the party at fault shall resolve the matter at its own cost and responsibility, and the Company shall provide support only to the extent required under applicable law.

Chapter 7. Rights and Obligations of the Company and Users

Article 22 (Obligations of Creators)

Creators shall faithfully perform follow-up duties such as provision of identity information, registration of programs or products, management of transaction progress, responses to supporters, and refund handling in accordance with these Terms and the operating policies.
Creators shall respond sincerely to supporter inquiries.
Creators may not unilaterally change program conditions, such as frequency, cost, or schedule, without the prior consent of supporters; if a change is necessary, the creator must provide notice within the time period prescribed by the operating policies and obtain consent.
Creators shall not engage in misconduct such as entering false or exaggerated information, inducing unlawful transactions, improperly restricting rights, or manipulating purchase reviews.
Creators may not use members’ personal information for any purpose other than the intended purpose or provide it to third parties, and shall bear all legal responsibility for any violation.

Article 23 (Creator Registration and Registration of Services)

Creator registration, standards for registering programs, goods, and works, and limits on the number of registrable items shall be governed by the Company’s operating policies and guidance on the Service screen.
As a rule, only persons who are at least eighteen (18) years old may register as creators; however, an exception may apply where a minor meets the requirements under applicable law.
Creators shall state registration information, including price, detailed information, additional costs, and transaction conditions, clearly and truthfully. If false, contradictory, or Terms-violating information is identified, the Company may cancel, suspend, or delete the relevant listing.
Creators may not post external contact details such as telephone numbers, email addresses, messenger IDs, or social media IDs on detail pages, reviews, inquiries, or other boards within the Service in order to induce direct transactions.
Creators warrant that the content or products they register and sell do not infringe the intellectual property rights, portrait rights, publicity rights, or other rights of third parties.

Article 24 (Rights of Supporters)

Supporters have the right to protection of their personal information.
Supporters may search for and apply to creators and services that suit their needs and conditions.
If a program is suspended for reasons attributable to the creator, supporters may receive a refund in accordance with applicable law and the operating policies.

Article 25 (Obligations of Supporters)

Supporters shall comply with applicable laws, these Terms, the operating policies, and matters announced on the Service screen.
Supporters may not unilaterally change service conditions without the creator’s prior consent.
If account information changes, supporters shall update it to the latest information, and any disadvantage resulting from failure to do so shall be borne by the supporter.
Supporters are prohibited from receiving and distributing lecture materials or content for resale purposes.
Supporters may not share their account or purchased content with others, and violations may result in restrictions on Service use.

Article 26 (Rights of the Company)

To improve transaction reliability, the Company may request identity verification and submission of supporting materials from creators.
If a violation of these Terms or the operating policies is confirmed, the Company may take necessary measures without prior notice, and the applicable standards shall be governed by the operating policies.
Copyright in content produced by the Company belongs to the Company, and such content may not be distributed or modified without the Company’s prior written consent.
The Company may process usage information in accordance with the Privacy Policy for purposes of Service improvement and operation.
The Company may use content registered by members for Service introduction and promotional purposes, including text messages, app push notifications, email, and posting within the Service interface, and members may opt out of receiving marketing communications.

Article 27 (Provision of the Service)

The Company shall provide the Service in accordance with applicable law and these Terms; however, provision of the Service may be temporarily interrupted due to unavoidable reasons such as equipment maintenance, suspension by telecommunications providers, force majeure, or a surge in usage.
The Company shall protect member information and shall not provide it externally except where required by law.

Chapter 8. Intellectual Property and Posts

Article 28 (Rights in Content and Posts)

Copyright in posts created and posted by members within the Service shall, in principle, belong to the member who posted them.
Members warrant that their posts do not infringe third-party rights, and any disputes or damages arising from such infringement shall be borne by the member.

Article 29 (License to Use Posts)

With respect to posts publicly disclosed by members within the Service, the Company may hold a non-exclusive, royalty-free right to use such posts to the extent necessary for Service operation, promotion, and improvement.
The Company shall not transfer or sell posts to third parties beyond the scope necessary to perform legal obligations or operate the Service.

Article 30 (Management of Posts)

Members may not post or transmit content falling under any of the following, and the Company may take measures such as deletion, relocation, exposure restriction, or account sanctions against such posts:
- violation of law or public order and morals, infringement of others’ rights, hate, violence, threats, or illegal advertising
- unauthorized collection or disclosure of personal information, spam, malicious code, or conduct causing Service disruption
- any other act prohibited under the operating policies
The Company may establish detailed standards regarding posts through its operating policies.

Article 31 (Review Process Operation and Disclaimer)

The Company may operate a prior review procedure for services, products, or content registered by members, but such procedure is merely an internal management tool for quality improvement and does not constitute a guarantee of legality, non-infringement of rights, quality, or similar matters.
If a dispute arises due to an error or human error in the course of review, the Company shall not be liable unless there is intent or gross negligence.
Regardless of whether a review has been conducted, the Company may take measures such as deletion or suspension of sale without separate notice in respect of services, products, or content found to be problematic.

Chapter 9. Fees and Settlement

Article 32 (Fees)

Creators shall pay fees to the Company as consideration for use of the Service, and the fee rate shall be governed by a separate agreement or the standards disclosed on the Service screen.
Unless otherwise agreed, the default fees shall be as follows:
- programs, works, and goods: fifteen percent (15%) of the total sales amount (including promotional expenses)
- recurring support payments: three percent (3%) of the total support amount
- The amount settled to the creator is the amount remaining after deducting payment processing fees, value-added tax, and platform fees from the total sales amount.
- Withholding tax may be deducted from the creator’s settlement amount.
The Company may temporarily adjust fee rates in accordance with promotions or creator support policies, and in such case shall provide prior notice.

Article 33 (Settlement)

Based on confirmed sales generated from the first day to the last day of each month, the Company shall pay settlement amounts to the account designated by the creator on the second day of the following month (based on business days). If such date falls on a weekend or public holiday, payment shall be made on the next business day.
Settlement amounts shall be calculated by deducting value-added tax, payment method fees, and platform fees from gross sales.
If the creator is an individual, withholding under applicable law, such as 3.3%, may apply.
Goods in transit and transactions undergoing refund procedures may be included in the next settlement cycle based on the time of purchase confirmation.
The Company may defer or withhold settlement within a reasonable scope under any of the following circumstances:
- a valid request to withhold payment pursuant to legal authority, such as a provisional seizure, attachment, or collection order issued by a court
- a dispute arising due to claims of rights infringement, investigations or administrative measures, or filing of civil complaints
- suspected violation of these Terms or the operating policies, or suspected fraudulent use
- unclear or erroneous settlement information, including account information

Chapter 10. Disclaimer and Dispute Resolution

Article 34 (Disclaimer)

The Company intermediates transactions so that members may transact based on their voluntary intentions. Except where the Company bears liability under applicable law, responsibility for transactions and their results lies with the members who are parties to those transactions.
If Service interruption occurs due to force majeure such as natural disasters or for reasons attributable to a member, the Company’s liability shall be limited to the extent permitted by applicable law.
If a user violates these Terms and causes damage to the Company, the user shall be liable for such damage.

Article 35 (Restriction and Loss of Membership Qualification)

The Company may notify a member and restrict use of the Service if grounds exist such as violation of public order, crime-related conduct, misuse of another person’s account, defamation, duplicate registration, interference with operation, or violation of these Terms.
A member who receives notice from the Company may submit an explanation within the period designated by the Company.

Article 36 (Resolution of Disputes)

The Company and users shall consult in good faith to amicably resolve any disputes arising in connection with the Service.
The Company shall give priority to complaints and opinions submitted by users, and if prompt handling is difficult, it shall inform users of the reason and expected processing schedule.
If a user applies for relief in connection with an e-commerce dispute, the Company may follow mediation by the Fair Trade Commission or another dispute resolution body.

Article 37 (Jurisdiction and Governing Law)

Matters not specified in these Terms shall be governed by the laws of the Republic of Korea.
Any lawsuit concerning a dispute between the Company and a member arising from use of the Service shall be brought before the court having jurisdiction in accordance with the Civil Procedure Act and other relevant laws.

Supplementary Provision

Publication Date: March 31, 2026

Effective Date: March 31, 2026